Tenancy Services Information
To access the following fact sheets and further information about Tenancy Services please email property@civic.org.au
- Tenancy Property Standards Fact sheet
- Tenancy Management Procedure
- Compliant Management Procedure
- Privacy Policy
- Tenancy Rights & Responsibilities Fact Sheet
- Tenancy Maintenance Expectation Fact Sheet
Account & Payment Information
If you need access to your accommodation, tenancy or payment details please contact accountsreceivable@civic.org.au.
Enquiry & Eligibility
If you are interested in housing support, contact us to discuss your needs: 1300MYCIVIC (1300 692 484) or email enquiries@civic.org.au.
Repairs & Maintenance Request
Do you need to report something to be fixed in the accommodation you have with us? Please send an email to property@civic.org.au.
Complaints & Feedback
Do you want to share feedback or report a complaint contact us: 1300MYCIVIC (1300 692 484) or email enquiries@civic.org.au.
Policies
Please click on the links below to review policies related to Civic’s Tenancy Services.
Other assistance
If you are after further assistance relating to accommodation support please see the below list of useful links.
- Legal aid
- Human Right Commission
- Energy Commission
- Child Protection Helpline 13 21 11
- Link2home Homelessness Information Line 1800 152 152
- Domestic Violence Hotline 1800 65 64 63
- Centrelink
- Centrelink Payment & Service Finder
- NDIS (National Disability Insurance Scheme)
- NDIS Specialist Disability Accommodation
- NDIS Quality & Safeguarding Commission
- Housing Appeals Committee (HAC), NSW 1800 629 794; hac@facs.nsw.gov.au
- Civil and Administrative Tribunal (NCAT) 1300 006 228; ccdsydney@ncat.nsw.gov.au
- NSW Registrar of Community Housing (RCH) 1800 330 940; registrar@homes.nsw.gov.au
Our Partners
Contact Civic
To find out more about Tenancy Services please email property@civic.org.au or for general support and enquiries contact the Customer Experience Team on 1300MYCIVIC (1300 692 484) or email enquiries@civic.org.au.
