Frequently asked questions

The National Disability Insurance Agency (NDIA) is an independent statutory agency whose role is to implement the National Disability Insurance Scheme (NDIS). The NDIS is the new way of providing support for Australians with disability, their families and carers. The NDIS will provide about 460,000 Australians with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life.

NDIS funding cannot cover general everyday living expenses that people without disability would be required to pay, such as train travel, rent, groceries, mobile phone or movie tickets.

The NDIS only funds reasonable and necessary support and equipment that a person with disability needs. The funding supports participants to:

  • Pursue goals and aspirations
  • Increase independence
  • Increase social and economic participation
  • Develop capacity to take part in the community

Funding under the NDIS is individualised, based on goals and outcomes. Your plan is developed following a planning meeting and can be reviewed as your goals change.

To enter the NDIS you must be aged under 65 when you apply. If you are aged 65 or over and currently receive specialised disability supports you will continue to receive similar outcomes.

Contact a specialist pre-planner in Civic’s NDIS Transitions Team to discuss your needs on or 1800 253 743. We currently have staff providing supports to people in Maitland, Nepean/Blue Mountains and across South Western and Western Sydney.

For overall information about the national scheme see:

For NSW specific information see:

Plan reviews are a normal part of the NDIS journey. Your plan review will help you to measure your progress against your personal goals, explore new goals and identify any changes in your life.

Your plan review will support you to:

  • Identify changes in your life, for example if your mobility has deteriorated you may need more supports in your daily life in order to get by.
  • Measure your progress against your personal goals set in your original NDIS planning meeting.
  • Outline and explore new goals.

Your plan review is the opportunity to check your supports are working for you and are helping you to progress and achieve your goals. It is expected that your first plan review will take place after your first 12 months.

For children aged 0 to 6 years, most plan reviews will be conducted by the Early Childhood Early Intervention (ECEI) Partner in person with the family. Please note that Civic does not provide services for people under the age of 6 years.

For people aged 7 to 65 years, plan reviews will generally be conducted by a LAC or an NDIA planner. Plan reviews will be conducted in a number of ways including face to face meetings or over the phone.

Find out more about the role of LAC and ECEI partners, visit the NDIS website.

In some cases the person you had your plan review with will be able to approve the plan, while in other cases they will need to ask a colleague to review and approve the plan.

If there are changes to the funding in your plan your NDIS representative will have a conversation with you to explain the changes.

Once your plan is approved, your plan details and funding will be updated in the NDIS myplace participant portal. A copy of your new plan will be sent to you either by email or post.

When you have completed your plan review, it is important that you talk to Civic, and any other providers you have, about the length of your plan and goals. You will also need to discuss your Service Agreement and Service Bookings to ensure they cover the period of time you want them to provide supports and services.

Your current supports will not be impacted during the plan review period.

If you wish to change your supports, you can discuss this with your LAC, your Support Coordinator or your service provider.

You can request a review of a decision made by the NDIA. This request can be made by completing the application for review of a decision form on the myplace participant portal, request by phone, mail or face to face through an NDIS office.

To find out more about requesting an internal review of your plan contact the NDIS on 1800 800 110 or visit the internal review of a decision page on the NDIS website.

A review will be conducted by an NDIA staff member who was not involved in the original decision making. They re-consider the facts, law and policy aspects of a decision and determine if the original decision was accurate.

The reviewer is also able to consider any new information available

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