Civic and the NDIS

The National Disability Insurance Scheme (NDIS) is bringing a major change to the way that people with disability in Australia are funded. The NDIS will give you greater control over your own life with the ability to determine what disability supports you wish to receive – and who will provide them.

You now have control and choice.

  • You decide what supports you need
  • You develop your plan
  • You choose your service provider

Civic is a registered service provider under the NDIS and offers a wide range of individualised services to meet your needs and the supports funded in your NDIS Plan.

The NDIS portal

To help you understand the NDIS portal, Civic has created the below videos. Click on the links to find information on payment requests, service bookings and cost breakdowns.

NDIS scheduled plan renewals

NDIS renewals are currently underway and Civic has been busy holding information workshops, answering questions to ensure clients and families are ready for their upcoming meetings.

To help you prepare for your review meeting please read Civic’s NDIS Plan Renewal Guide

NDIS service cancellations

From 1 July 2018, the NDIS Price Guide has outlined the following change in relation to it’s cancellation of scheduled services:

‘If a participant makes a short-notice cancellation, which is after 3pm the day before the service, the provider may charge up to 90% of the agreed price for the cancelled appointment. A fee may be charged up to 12 times per year for personal care and community access’.

To find out further information click here.


Contact Civic’s NDIS team via email or call 1300 692 484.

NDIS privider - Civic's NDIS team
Civic’s NDIS team


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