What is Support Coordination?

When you have an NDIS plan, you choose which service providers you work with.

Support Coordinators are people who can help people with disability plan find services and use their supports.

Your Support Coordinator will help you find providers but you must decide which provider you want to deliver your services

What will your Support Coordinator do?

Your Support Coordinator will

• Help you understand your NDIS plan
• Talk to you about the services you want
• Find at least three providers that can deliver the services you want
• Complete the paperwork needed by your chosen providers

NDIS Support Coordinators at Civic

Our experienced team of Support Coordinators are ready to help you in preparing your NDIS plan. Support coordination from Civic will help you optimise the usage of your NDIS funds, by connecting you with disability service providers based on your individual needs and goals.

Civic will work with you to provide you with the best possible plan. We support participants and families through every stage and work out the best possible plan individually suited to your needs.

Civics’ commitments to you

• Working with you to build and develop
• Support you in achieving your goals
• Mentoring and coaching throughout the process
• Ensuring that you feel in control of your supports
• Assisting you in creating goals and decisions about the future

As part of your NDIS support coordination with Civic will be ensuring that your treatment plan meets the NDIS’s requirements. In order to do this, we will help you to prepare for your plan renewal meeting and organise a progress report on your current goals as well as a summary of the services you have been receiving.

We will also review the goals of your current plan with you, and help you decide what you want to achieve in the next 1-2 years on your new plan. We will also discuss the best ways to achieve your goals with you. You will also need a list of your formal supports (medical practitioners and carers from Civic) and anyone who helps you informally (family and friends).

Managing your finances

We can manage payment for your carers, doctors and therapists as well as claims from the NDIS.

Part of your NDIS support coordination will involve actually paying your supports, and claiming the money from the NDIS. Civic can manage this side of things for you, or we can work with your or your nominee to organise the financial aspect of your care. We will also keep records of all financial transactions and payments, ready to show you, your nominee or the NDIS if requested.

We will also make sure that you are kept up to date on any changes in your NDIS support coordination, so that you know exactly what is going on at all times. If you feel capable of managing some aspects yourself, we are more than happy for you to do so, and if you like we can check to make sure everything is covered.

Are Civic Support Coordinators independent?

Yes! All Support Coordinators at Civic are independent.

Their job is to make sure they find the best option for you by looking at all the choices on the table.

Whether you’re preparing for your plan, reviewing your current plan or looking for support to start your plan, Civic can help.

Connect with Civic

To find out how our Support Coordination team can help meet your individual needs, please contact our friendly Customer Experience Team on 1300MYCIVIC (1300 692 484) or email enquiries@civic.org.au.