NDIS Support Coordination

Support Coordination at Civic
Support Coordination helps people with disability to understand and manage their NDIS plan independently, giving you greater choice and control.
Civic’s Support Coordinators work in consultation with you to optimise the usage of your NDIS funds. They can advise you about the flexibility of your plan and connect you to a wide range of service providers based on your interests, needs and individual goals.
If you’re funded for Support Coordination, our experienced team are ready to help. Our support coordinators can work with you to connect you with NDIS service providers and set up service agreements and are here to help you navigate any complex or unexpected situations that may arise.
At Civic we focus on you – achieving your goals and supporting your decisions – so you can live life the way you choose.
Civic has experienced support coordinators (Levels 2 and 3) with immediate capacity. To engage a support coordinator, please contact us today on 1300 692 484 or email enquiries@civic.org.au today.
What is Support Coordination?

When you have an NDIS plan, you choose which service providers you work with.
Support Coordinators are people who can help people with disability plan find services and use their supports.
Your Support Coordinator will help you find providers but you must decide which provider you want to deliver your services
What will your Support Coordinator do?
Your Support Coordinator will
- Help you understand your NDIS plan
- Talk to you about the services you want
- Find at least three providers that can deliver the services you want
- Complete the paperwork needed by your chosen providers

NDIS Support Coordinators at Civic

Our experienced team of Support Coordinators are ready to help you in preparing your NDIS plan. Support coordination from Civic will help you optimise the usage of your NDIS funds, by connecting you with disability service providers based on your individual needs and goals.
Civic will work with you to provide you with the best possible plan. We support participants and families through every stage and work out the best possible plan individually suited to your needs.
Civics’ commitments to you
- Working with you to build and develop
- Support you in achieving your goals
- Mentoring and coaching throughout the process
- Ensuring that you feel in control of your supports
- Assisting you in creating goals and decisions about the future
As part of your NDIS support coordination with Civic will be ensuring that your treatment plan meets the NDIS’s requirements. In order to do this, we will help you to prepare for your plan renewal meeting and organise a progress report on your current goals as well as a summary of the services you have been receiving.
We will also review the goals of your current plan with you, and help you decide what you want to achieve in the next 1-2 years on your new plan. We will also discuss the best ways to achieve your goals with you. You will also need a list of your formal supports (medical practitioners and carers from Civic) and anyone who helps you informally (family and friends).
CONTACT US
Have a question about Support Coordination?
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What is Support Coordination?
Support coordination helps you understand and use your NDIS plan to pursue your goals, connect you with NDIS providers, community, mainstream and other government services and build your confidence and skills to use and coordinate your supports.
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What is the different levels of Support Coordination?
There are three levels of support coordination that can be included in your plan. These are support connection, coordination of supports, and specialist support coordination.
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How does Support Coordination get included in a plan?
The NDIS will assess each person on a case-by-case basis to determine whether your individual circumstances meet the criteria for eligibility for Support Coordination. If you are eligible, support coordination will be included in the Capacity Building budget.
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How much does Support Coordination cost?
Support Coordination is funded under Capacity Building – Support Coordination in your NDIS plan. The amount of time your coordinator has to work with you will vary for each participant, depending on the budgeted fixed amount.
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What is the difference between a Local Area Coordinator (LAC) and a Support Coordinator?
A Local Area Coordinator (LAC)is a time limited support provided by the NDIA to build and start you on your NDIS plan. There is no NDIS funding needed for the services they provide.
A Support Coordinator is a NDIS-funded support that will appear on your plan as a Capacity Building Support. Support Coordination services are only available for Participants who have approved ‘Support Coordination’ stated in their NDIS Plan.
Meet the NDIS Support Coordination Team
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Michelle Huby
Support Coordinator
Coordination of Supports Levels 2 and 3
With her background as a certified Wellness Coach, Michelle is passionate about mental health and wellbeing. She enjoys building meaningful relationships with clients and seeing them grow and thrive.
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Angela Van Gessel
Support Coordination Lead
Coordination of Supports Levels 2 and 3
Angela holds a Certificate IV in Community Services and has experience working with a diverse range of clients. She is passionate about making a real difference by supporting clients to create meaningful community connections.
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Molly Duller-Reed
Support Coordinator
Coordination of Supports Levels 2 and 3
Molly holds a Masters in Social Work and has gained a wealth of experience supporting clients who face complex challenges. She loves seeing people achieving their goals and enjoying their life to the fullest.
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Abhishek Singh
Support Coordinator
Coordination of Supports Levels 2 and 3
Abhishek holds a Masters of Social Work and started his disability career as a Support Worker. He is committed to delivering compassionate, person-centred support that empowers clients to live more independently.
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Lucy Lawless
Support Coordinator
Coordination of Supports Levels 2 and 3
Lucy has 14 years of experience in the disability and aged care sector. She is passionate about making an impact and takes great pride in empowering clients to overcome challenges and achieve their goals.
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Adam Moyes
Support Coordinator
Coordination of Supports Levels 2 and 3
Adam brings his lived experience and extensive professional experience in the disability sector to Civic’s Support Coordination team. He is dedicated to providing guidance and advocacy to make a tangible difference to a client’s life.