Policy Statements

  • Diversity Logo

    DIVERSITY

    Civic is committed to supporting and promoting a culture of inclusion and diversity. Civic endeavours to promote respect in all that we do.

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  • Safety Logo

    SAFETY

    Civic will promote work health and safety, prevent workplace and work-related illnesses and injuries for all staff, supported employees, contractors and visitors.

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  • Privacy Logo

    PRIVACY

    Ensuring that privacy and confidentiality are protected is central to Civic operations. Civic will not disclose personal information without the individual’s consent.

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  • Code of conduct logo

    CODE OF CONDUCT

    Civic is committed to providing an engaged, committed and professional workforce that maintains high moral and ethical standards in the conduct of our business.

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  • Person Centred Active Support logo

    PERSON CENTRED ACTIVE SUPPORT

    Staff at Civic actively support enhanced quality of life for everyone who chooses us as their provider of choice. We are proud of the valuable impact we make with every individual.

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  • Quality logo

    QUALITY

    Civic is committed to creating a quality experience that is valued by our clients and provides the best possible outcomes for them.

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  • Conflict of interest logo

    CONFLICT OF INTEREST

    Civic is committed to ensuring that actions and decisions taken at all levels in the organisation are informed, objective and fair. Civic ensures that our values, ethics and systems do not impede a participant’s right to choice and control.

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  • Client Self Direction & Safety Logo

    CLIENT SELF-DIRECTION & SAFETY

    Civic is committed to promoting and recognising an individual’s inherent right to self-determination, decision making and freedom of expression. Civic’s systems of work ensures ethical, respectful and safe service delivery for everyone.

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  • Civic Risk Policy Statement

    RISK

    Risk management is the set of coordinated activities that the people within Civic – from the Board and managers to frontline employees – take to direct and control this uncertainty.

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  • WHISTLE-BLOWER POLICY

    Civic and our staff are committed to providing services in a safe and honest way. We expect everyone to comply with all legal requirements. We will support and respect anyone who acts as a whistle-blower to draw attention to suspected inappropriate, corrupt or illegal conduct or behaviour.

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  • CORPORATE SOCIAL RESPONSIBILITY POLICY

    Civic is committed to upholding its Corporate Social Responsibility and recognises that in doing so, we will add significant value to our community.

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  • FEEDBACK, DISPUTES & COMPLAINTS POLICY

    Civic is committed to promoting a culture where people feel they are able to speak up about the services and supports they receive, and which embraces feedback and complaints as an opportunity to improve the quality of services.

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  • FRAUD & CORRUPTION POLICY

    Civic is committed to creating and maintaining a culture of corporate compliance and ethical behaviour in which directors, employees, contractors and volunteers are responsible and accountable, behave with honesty and integrity, and are able to raise concerns about unethical, unlawful or undesirable conduct, without fear of reprisal.

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  • Civic Policy Statements

    CONTACT US

    For more information on Civic’s Policy Statements, call 1300MYCIVIC (1300 692 484) or email enquiries@civic.org.au.

    CONTACT US
  • Call 1300MYCIVIC
    (1300 692 484)
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