NDIS New Pricing Framework: Information for clients and families

In July 2020 the National Disability Insurance Agency (NDIA) introduced changes to the way in which some supports, including Supports in Employment, and Group and Centre Based Activities are funded. The NDIA allowed providers like Civic up to 12 months to transition to the new pricing framework. Civic will be adopting the new pricing framework from July 1, 2021 in line with the NDIA’s deadline.

The new pricing framework has no impact on the supports you or your loved one receives from Civic. The supports we provide will remain the same. However, the updated pricing framework will impact the way in which we quote and claim for these services. This is because the NDIA has replaced the support items in your current quote with new support items, which we, along with all other service providers, need to use from July 1, 2021.

Information Sessions

Civic will be holding a series of information sessions to answer any questions you may have and introduce the changes to in more detail. Please use the links below to register for these information sessions.

Monday 31st May 3:30pm
Location: Training Room, 101-103 Cawarra Road (Head Office)
Register: Please call 1300 692 484 or enquiries@civic.org.au to register due to limited numbers on site (COVIDSafe practices in place).

Tuesday 1st June 5pm
Online via Zoom
Register in advance for this webinar:
https://us02web.zoom.us/webinar/register/WN_A4ro2_fpQ7ObV9u2B7huQw

Wednesday 2nd June 5pm
Online via Zoom
Register in advance for this webinar:
https://us02web.zoom.us/webinar/register/WN_iYF5LHrcShe4clvENsPU3w

Please note, a recording of one online information session will be made available to all families after Wednesday 2^nd June.

Supports in Employment

Over the next few months we will be consulting with all employees and completing some documentation to support them in securing the correct funding at their next planning meeting. Please note, this documentation will be direct reflection of the supports currently received at Civic. However, you will notice some new support items in the quote:

• Centre Capital Costs – Previously, funding included an allowance for ‘Centre Capital Costs’ – or the cost to the provider to maintain the centre or building within which support is provided. Under the new pricing framework, this support item has been separated and is now a standalone support item that needs to be quoted and claimed in line with the current price guide. The quote will include reference to Centre Capital Costs, which is charged at $2.15 per hour of support received.
• Non-face-to-face (NF2F) time – Previously, funding included allowance for a period of time spent delivering ‘non face to face’ supports to participants. This was previously calculated by the NDIA as 7 minutes of administrative time for every hour of group directed support and was designed to reflect time spent writing a report on each participant in the group after the support had finished. Under the new pricing framework, NF2F supports have been separated into their own support item.

Group and Centre Based Activities

We will be issuing new quotes to all Group and Centre-based activity clients between now and July 1, 2021. Please note, these quotes are a direct reflection of the supports currently received at Civic. However, you will notice some new support items in the quote:

• Centre Capital Costs – Previously, the support item included an allowance for ‘Centre Capital Costs’ – or the cost to the provider to maintain the centre or building within which support is provided.  Under the new pricing framework, this support item has been separated and is now a standalone support item that needs to be quoted and claimed in line with the current price guide. The quote will include reference to Centre Capital Costs, which is charged at $2.15 per hour of support received.
• Non-face-to-face (NF2F) time – Previously, support item included allowance for a period of time spent delivering ‘non face to face’ supports to participants. This was previously calculated by the NDIA as 7 minutes of administrative time for every hour of group directed support and was designed to reflect time spent writing a report on each participant in the group after the group had finished, or in preparing for the next session. Under the new pricing framework, NF2F supports have been separated into their own support item. The quote will include an allowance for the NF2F support currently received, and will only be claimed when delivered in line with the current price guide.

Please note that, while quotes are being issued prior to July 1, prices will be determined by the NDIA price guide as per your current Service Agreement with Civic, which remains unchanged. Once the July Price Guide has been released, we will issue a Service Booking in line with the updated Price Guide

What do I need to do?

Please read the quote when received and contact us if you have any questions. Where you have a Support Coordinator, please share this quote with them, and your planner.

Please join us for our information session to learn more about the price restructure. We will be holding a series of information sessions to answer any questions you may have, and introduce the changes to you in more detail. Please use the links above to register for these information sessions.

• NDIS Website
  • More information can be found on the NDIS website. Use the links below to access detailed information NDIS Price Guide https://www.ndis.gov.au/providers/price-guides-and-pricing
  • NDIS summary of key changes to Group Supports and introduction of Centre Capital Costs https://www.ndis.gov.au/providers/price-guides-and-pricing/annual-price-review#group-based-supports Information for participants working in an ADE (DOCX 1.3MB)
  • Easy Read – Information for participants working in ADE (PDF 6.8MB)
  • Easy Read – Information for participants working in ADE (DOCX 35KB)
• Civic Website – The Civic website has more information on the changes to the pricing framework for groups and centre based activities https://www.civic.org.au/learning-zone-changes-coming-to-group-activities/
• Civic Information Sessions – Please join one of the sessions outlined above for an opportunity to have any questions answered.
• Your Support Coordinator – Your support coordinator can assist you in understanding these changes. Reach out to them for additional support if you need.

Contact Us

Our Customer Experience Team are on hand to answer any questions.

You can contact them on 1300 MY CIVIC (692 484) or by emailing enquiries@civic.org.au.