Civic’s Board, Management and Staff are committed to quality through sound governance and management across all aspects of our organisation.
External and internal audits are integral components of our quality management system, which is accredited to international standard ISO 9001:2015. We make effective use of standards and related compliance activities to inform good practice and improvements in services.
Civic complies with the Home Care Standards and with the Attendant Care Standards. We are also a registered provider for the Voluntary Out of Home Care for Children and Young People and a Registered Community Housing Provider.
As a Registered Charity, we follow best practice guidelines and abide by the requirements of the Charitable Fundraising Act 1991 and Lotteries and Art Unions Act 1901. Our independently audited accounts also ensure our accountability to our donors and the community – please refer to our Annual Report for more details.
Civic is currently transitioning to the new NDIS Practice Standards, Quality Indicators.
Civic’s policies and procedures reflect our commitment to creating quality services that are valued by clients and provide an environment where the health, safety and welfare of clients and staff is paramount. They also reflect Civic’s Vision, Mission and Values.
Civic is a member of the following organisations: